Terms and Conditions for Genscent.co.za
Effective Date: 15 Sept 2025
These Terms and Conditions (“Terms”) govern your use of the website https://genscent.co.za and any services, products, or content offered by Genscent (“we,” “us,” or “our”). By accessing or using our website, you agree to be bound by these Terms.
- Use of the Website
- You must be at least 18 years old or have parental consent to use this site.
- You agree not to use the site for any unlawful or prohibited purpose.
- We reserve the right to suspend or terminate access for violations of these Terms.
- Products and Services
- All products are subject to availability and may be withdrawn or modified at any time.
- We strive to display accurate product descriptions and pricing, but errors may occur. We reserve the right to correct any inaccuracies.
- Personalized fragrance recommendations are based on user input and are not guaranteed to suit all preferences.
- Orders and Payments
- By placing an order, you confirm that all details provided are accurate and complete.
- Payments are processed securely via third-party providers. We do not store credit card information.
- We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud or pricing errors.
- Shipping and Delivery
- Delivery timelines are estimates and may vary based on location and courier availability.
- Risk of loss passes to the customer upon delivery.
- We are not liable for delays caused by external factors beyond our control.
- Returns and Refunds
- Returns are accepted within [insert timeframe] days of delivery, subject to product condition and eligibility.
- Personalized or opened fragrance products may not be eligible for return.
- Refunds will be processed to the original payment method once the returned item is received and inspected.
- Intellectual Property
- All content on the website, including logos, images, text, and product designs, is the property of Genscent or its licensors.
- You may not reproduce, distribute, or exploit any content without prior written consent.
- Privacy
- Your use of the site is also governed by our Privacy Policy, which outlines how we collect and use your personal data.
- Limitation of Liability
- Genscent shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.
- Our total liability for any claim shall not exceed the amount paid for the product or service in question.
- Governing Law
- These Terms are governed by the laws of the Republic of South Africa.
- Any disputes shall be resolved in the courts of South Africa.
- Changes to These Terms
- We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.
- Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: info@genscent.co.za
Phone: 076 049 8081